Manager, Benefits (LOA/ADA) - Remote Opportunity
BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply. Job Description Currently our Benefits organization has a Manager, Benefits (LOA/ADA) opportunity. This positions responsibilities are identified but not limited to:
Leave of Absence
Manage and administer all aspects of our LOA Programs and Policies.
Serve as the subject matter expert for our LOA program in alignment with government regulations, company policy and legal guidance.
Serve as the LOA primary point of contact for phone, emails, and mail communications with employees, management, our HR team, and 3rd party entities.
Evaluate our current process and suggest/implement process improvement when applicable.
Provide instruction to employees and training for managers and HR staff on appropriate procedure for all types of leaves.
Develop, generate and present reports to analyze leave data and trends. Provide accurate tracking of all leaves from start dates, to return dates, intermittent leaves, pay, benefits, etc.
Oversee integration of leaves (i. e. workers compensation with FMLA) and integration with other functions (benefits during LOA, payroll, etc.).
Manage LOA tracking software of Presagia System.
Review, update and maintain all LOA policies to ensure legal compliance, ensure proper distribution and integration with all other departments and training of HR and non-HR Managers.
Ensure highest level of customer service and responsiveness throughout the LOA process with employees, managers, our HR team, and 3rd party entities throughout the LOA process.ADA responsibilities are listed but not limited to:
This role will also provide guidance and training to Employee Relations partners, HR Business Partners, managers, and employees on employee relations issues related to medical conditions, such as leave policies and reasonable accommodations. The position is responsible for implementing the operational strategy, administration, and management for all job accommodations, aligned with SVB Culture. In addition, you will provide accommodation designs and administers proactive programs, procedures, and plans related to employee relations accommodations.
Responsible for managing the Reasonable Accommodation (ADA) process regarding employee leaves and when requests come up outside of leaves
Act as the subject matter expert for accommodation programs; use critical thinking and problem-solving skills to analyze and resolve complicated or sensitive claims. Be the escalation point for more complex issues arising from the HR Business Partner cases
Promote knowledge and understanding for leaders and employees in regard to the Americans with Disabilities Act Amendments Act, Family, and Medical Leave Act, and other compliance issues, as they relate to the medical accommodation process.
Actively participate in initiatives to maintain and improve processes and collaborate effectively with all parties involved ensuring a strong culture of customer service
Cultivate a strong client-oriented service rapport with HRBP teams, and other internal partners, that is based on a high level of collaboration and inclusion.
Develop templates/ tools and coach Partners on how to facilitate and administratively document the interactive process with employees seeking a reasonable accommodation in partnership with leadership and other key resources to ensure compliance with all federal and state laws.
Qualifications:
BA/BS or equivalent business experience preferred.
Minimum 3 years experience in an HR/Benefits related position.
Previous experience in leave of absence administration (of both continuous and intermittent leaves) in a high volume is required.
In-depth knowledge of federal and state leave related regulations including FMLA, ADAAA (including the interactive process) and HIPAA General understanding of employee benefits as they relate to leaves of absence, including short/long term disability, COBRA, state disability pay, etc.
Proficient in Microsoft Office programs, including Excel, Word, PowerPoint and Outlook#LI-Remote 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq:
_SIVB_ ). Equal Employment Opportunity Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Salary Range:
$80K -- $100K
Minimum Qualification
HR Compensation & BenefitsEstimated Salary: $20 to $28 per hour based on qualifications.
Leave of Absence
Manage and administer all aspects of our LOA Programs and Policies.
Serve as the subject matter expert for our LOA program in alignment with government regulations, company policy and legal guidance.
Serve as the LOA primary point of contact for phone, emails, and mail communications with employees, management, our HR team, and 3rd party entities.
Evaluate our current process and suggest/implement process improvement when applicable.
Provide instruction to employees and training for managers and HR staff on appropriate procedure for all types of leaves.
Develop, generate and present reports to analyze leave data and trends. Provide accurate tracking of all leaves from start dates, to return dates, intermittent leaves, pay, benefits, etc.
Oversee integration of leaves (i. e. workers compensation with FMLA) and integration with other functions (benefits during LOA, payroll, etc.).
Manage LOA tracking software of Presagia System.
Review, update and maintain all LOA policies to ensure legal compliance, ensure proper distribution and integration with all other departments and training of HR and non-HR Managers.
Ensure highest level of customer service and responsiveness throughout the LOA process with employees, managers, our HR team, and 3rd party entities throughout the LOA process.ADA responsibilities are listed but not limited to:
This role will also provide guidance and training to Employee Relations partners, HR Business Partners, managers, and employees on employee relations issues related to medical conditions, such as leave policies and reasonable accommodations. The position is responsible for implementing the operational strategy, administration, and management for all job accommodations, aligned with SVB Culture. In addition, you will provide accommodation designs and administers proactive programs, procedures, and plans related to employee relations accommodations.
Responsible for managing the Reasonable Accommodation (ADA) process regarding employee leaves and when requests come up outside of leaves
Act as the subject matter expert for accommodation programs; use critical thinking and problem-solving skills to analyze and resolve complicated or sensitive claims. Be the escalation point for more complex issues arising from the HR Business Partner cases
Promote knowledge and understanding for leaders and employees in regard to the Americans with Disabilities Act Amendments Act, Family, and Medical Leave Act, and other compliance issues, as they relate to the medical accommodation process.
Actively participate in initiatives to maintain and improve processes and collaborate effectively with all parties involved ensuring a strong culture of customer service
Cultivate a strong client-oriented service rapport with HRBP teams, and other internal partners, that is based on a high level of collaboration and inclusion.
Develop templates/ tools and coach Partners on how to facilitate and administratively document the interactive process with employees seeking a reasonable accommodation in partnership with leadership and other key resources to ensure compliance with all federal and state laws.
Qualifications:
BA/BS or equivalent business experience preferred.
Minimum 3 years experience in an HR/Benefits related position.
Previous experience in leave of absence administration (of both continuous and intermittent leaves) in a high volume is required.
In-depth knowledge of federal and state leave related regulations including FMLA, ADAAA (including the interactive process) and HIPAA General understanding of employee benefits as they relate to leaves of absence, including short/long term disability, COBRA, state disability pay, etc.
Proficient in Microsoft Office programs, including Excel, Word, PowerPoint and Outlook#LI-Remote 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq:
_SIVB_ ). Equal Employment Opportunity Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Salary Range:
$80K -- $100K
Minimum Qualification
HR Compensation & BenefitsEstimated Salary: $20 to $28 per hour based on qualifications.
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