Virtual Health Team Lead
2.
8 Quick Apply 3 hours ago Full Job Description NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients.
With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork.
These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another.
Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions.
The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work.
The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare.
This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for NextCare is looking for a responsible individual to lead the development of a team of customer service representatives and virtual health coordinators within a call center environment.
They will work directly with Virtual Health Coordinators, who will be responsible of ensuring call quality from start to finish, scheduling, booking, along with many other front and back office processes.
Constantly seeking ways to improve the internal processes company-wide.
You will conduct daily/weekly meetings with employees on your team to offer feedback and coaching opportunities.
The VH Lead will work closely with management to ensure that the quality, performance, and adherence to policies and procedures, are consistently meeting standards.
Location Join our team in Mesa, AZ.
Responsibilities The Virtual Health Team Lead is responsible for :
Assisting in day-to-day planning and operations of your team, including metrics, performance criteria, policies and procedures; Lead a team of 10-15 front-line CSR's, Virtual Health Coordinators for inbound and outbound call handling/scheduling.
Ensure that each of your teammates delivers on his/her Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs); Organize and help with team schedules; Train and help in the development of your team by conducting team meetings and coaching sessions; Ability to handle all escalations and communicate with customers effectively; Responsible for coaching and evaluating strengths and weaknesses of your teammates; Offer solutions for your team's growth and development; Create reports of your team's performance and document feedback from customers; Manage issues that may arise, including patient complaints.
Think of solutions creatively that help the overall company; and act as the point of contact between management and your team.
How you will make an impact The Virtual Health Team Lead supports the organization with highest level of teamwork, preciseness and motivation skills.
This includes:
Providing updates Help implement new/current processes.
Coaching and guiding to ensure all job functions are completed.
Essential Education, Experience and Skills:
Education:
Minimum of High school diploma or equivalent
Experience:
Minimum of two years of call center experience.
Skills:
Exceptional active listening skills with ability to paraphrase what is being stated to ensure understanding Solid verbal communication skills with ability to articulate communication clearly and effectively to the Leadership team and staff.
Solid writing skills with ability to write clearly and concisely.
Ability to multitask and follow assignments to completion with attention to detail and accuracy.
Ability to work independently.
Ability to work flexible schedule, including nights and weekends per needs of the business.
Work overtime as necessary.
A dedication to delivering exceptional customer service - you are a helper.
People-focused:
committed to teamwork, resolving conflicts productively, and developing long-term relationships.
You bring a strong work ethic and a sense of urgency.
Valued But Not Required Education, Experience and Skills:
Education:
Some college or associates degree in applied studies.
Experience:
5
years of experience in customer service.
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits.
Employees of all statuses are offered 401(k) Plan benefits.
Employees in select positions are offered shift differential benefits.
Benefits are offered per policy and plan rules.
Equal Opportunity Statement NextCare Urgent Care is an Equal Opportunity Employer.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Quick Apply 3 hours ago Full Job Description NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients.
With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork.
These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another.
Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions.
The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work.
The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare.
This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for NextCare is looking for a responsible individual to lead the development of a team of customer service representatives and virtual health coordinators within a call center environment.
They will work directly with Virtual Health Coordinators, who will be responsible of ensuring call quality from start to finish, scheduling, booking, along with many other front and back office processes.
Constantly seeking ways to improve the internal processes company-wide.
You will conduct daily/weekly meetings with employees on your team to offer feedback and coaching opportunities.
The VH Lead will work closely with management to ensure that the quality, performance, and adherence to policies and procedures, are consistently meeting standards.
Location Join our team in Mesa, AZ.
Responsibilities The Virtual Health Team Lead is responsible for :
Assisting in day-to-day planning and operations of your team, including metrics, performance criteria, policies and procedures; Lead a team of 10-15 front-line CSR's, Virtual Health Coordinators for inbound and outbound call handling/scheduling.
Ensure that each of your teammates delivers on his/her Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs); Organize and help with team schedules; Train and help in the development of your team by conducting team meetings and coaching sessions; Ability to handle all escalations and communicate with customers effectively; Responsible for coaching and evaluating strengths and weaknesses of your teammates; Offer solutions for your team's growth and development; Create reports of your team's performance and document feedback from customers; Manage issues that may arise, including patient complaints.
Think of solutions creatively that help the overall company; and act as the point of contact between management and your team.
How you will make an impact The Virtual Health Team Lead supports the organization with highest level of teamwork, preciseness and motivation skills.
This includes:
Providing updates Help implement new/current processes.
Coaching and guiding to ensure all job functions are completed.
Essential Education, Experience and Skills:
Education:
Minimum of High school diploma or equivalent
Experience:
Minimum of two years of call center experience.
Skills:
Exceptional active listening skills with ability to paraphrase what is being stated to ensure understanding Solid verbal communication skills with ability to articulate communication clearly and effectively to the Leadership team and staff.
Solid writing skills with ability to write clearly and concisely.
Ability to multitask and follow assignments to completion with attention to detail and accuracy.
Ability to work independently.
Ability to work flexible schedule, including nights and weekends per needs of the business.
Work overtime as necessary.
A dedication to delivering exceptional customer service - you are a helper.
People-focused:
committed to teamwork, resolving conflicts productively, and developing long-term relationships.
You bring a strong work ethic and a sense of urgency.
Valued But Not Required Education, Experience and Skills:
Education:
Some college or associates degree in applied studies.
Experience:
5
years of experience in customer service.
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits.
Employees of all statuses are offered 401(k) Plan benefits.
Employees in select positions are offered shift differential benefits.
Benefits are offered per policy and plan rules.
Equal Opportunity Statement NextCare Urgent Care is an Equal Opportunity Employer.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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