Bilingual Donor Support Coordinator (onsite) Customer Service & Call Center - Tempe, AZ at Geebo

Bilingual Donor Support Coordinator (onsite)

Bilingual Donor Support Coordinator (onsite)Redefine your Life today! Become a Bilingual Donor Support Coordinator and help save lives! Employee
Benefits:
oStarting from $26 per hour oAdditionalShift Differential pay from $2.
24-$6.
25 for night shiftoRegular overtime available oOrganizational Incentive Program Annually, up to 10% (7% at target) oGenerous Medical, Dental & Vision Insurance oLife, LTD & STD InsuranceoVoluntary Life Insurance options o403(b) Retirement Plan w/ employer match o(15) Days Paid Time off (PTO) o(10) Paid Holidays oGenerous Tuition Reimbursement Program oEmployee Assistance Program oEmployee Wellness Program oTobacco Free Workplace Job Duties:
The Bilingual Donor Support Coordinator screens patient medical and social history with nurses, family members, administrativepersonneland technicians; donor case management, customer service, adherence to policy, bulletins and advisories.
Document accurately, thoroughly, timely, and professionally according to department procedures.
Coordinates and dispatches technician teams; Obtains and verifies the legal consent.
Communicates and guides next of kin family members providing information about the gift of donation immediately after the loss of a loved one.
Must be able to retain and recall knowledge, leverage experience and training to obtain and accurately document a vast array of medical and socialhistory for the purposes of transplantation.
Donor Network of Arizona is seeking an emotionally strong, genuine, compassionate, intuitive and mission driven individual to medical screen patients with hospital staff, medical examiners, nurses, and organ recovery coordinators, evaluating lifesaving transplant donation suitability.
This Bilingual Donor Support Coordinator must possess a strong desire to help others and be comfortable frequently working with families over the phone at their most devastating time of loss.
Our ideal candidate is someone who thrives in working as part of a team of professionals dedicated to on-goinglearning with one another in a collaborative style.
Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.
Because of the nature of the work, thisperson must have proven experience in managing and resolving conflict in a positive way.
You must possess excellent communication and relationship-building skills.
Working knowledge of various cultures and their beliefs as well as experience with diverse populations is a real benefit.
You will enjoy a great 12-hour work schedule.
This is a 24/7 operation with shifts based on seniority and this position will join the night shift from 7pm-7am.
Night,eveningand weekend shift differential from $1-3 per hour.
Extensive training, coaching and development leading to competency certification as required to perform job duties Challenging work but incredibly fulfilling for an individual seeking purpose-driven and life changing work for themselves and for the families they meet.
We have an amazing culture and workspace in our new Tempe, located 2 miles west of the ASU campus.
COVID-19 Vaccination required for this position.
ADA/EEO reasonable accommodation employer.
Qualifications:
Bilingual In Spanish and English Bachelor's Degree or higher preferred, and or equivalent experienceExcellent verbal communication and written skills Basic computer literacy with a minimum typing speed of 25 wpm Definitive Team Player Knowledge, work, and life experience to connect with families in a meaningful way Must demonstrate and draw from experiences, this is not an entry level position Prior management experience a plus-Prior Scribe experience a plus Recommended Skills Case Management Communication Computer Literacy Customer Service Leadership Networking Estimated Salary: $20 to $28 per hour based on qualifications.

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