Team Operations Lead
Description- Team Lead, Loan Operations:
Has day-to-day management responsibilities for a small team.
Responsible for the assignment of work to the Loan Ops team which services mortgage loans, commercial loans for clients across Northern Trust.
Responsible for exception/ escalation management received via workflows and other sources.
Carries out complex activities with significant financial, client, and/or internal business impact.
Able to facilitate discussions and reach decisions.
Conducts performance management and career development processes.
Major Responsibilities oResponsible for providing day to day assistance to Loan Ops team with regard to training and problem solvingoBriefs staff on a regular basis on issues relating to the work carried out by the teamoProvides technical input to systems enhancements and manages systems testingoEnsures business continuity plans for the team are reviewed and ready to implement oResponsible for exception/escalation management received via workflows and other sources oSupports the team manager in ensuring operational efficiencyoCarries out complex activities with significant financial, client, and/or internal business impactoMay have direct interaction with committees and/or Senior ManagementoMore technically sound in area of expertise and has broader knowledge of other areasoAble to facilitate discussions and reach decisionsoOrganizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the workoConducts performance management and career development processes, and staffing and disciplinary actionsProvides input and support to budget management process.
QualificationsoA College or University degree and/or some relevant work experience is preferred.
oRelated Industry qualification (e.
g.
ACCA) / or studying towards, is preferred Excellent oral and written communication skills are requiredoKnowledge of the banking industry and related procedures is requiredoAnalytical and problem solving skills are required Facilitation, negotiation and influencing skills are requiredoWorking experience and knowledge of risk management and mitigation is requiredoLeadership and organizational skills are needed to prioritize assignments and provide feedback to staff.
Work with us:
We work hard to create an inclusive environment where every individual feels respected and empowered to play a critical role in our success.
But we also believe balance isn't just important - it's essential.
That's why we offer a robust set of benefits that allow for both a compelling career and a fulfilling life:
Financial - Life Insurance, Disability Plans, Pension/Gratuity, Annual Pay ReviewWork-Life Balance - Flexible Work Options, Incremental Annual Leave, Paid Community Volunteer DaysProfessional Development - Career Paths, Educational Assistance, Recognition Program, NT University, and employee-led Business Resource Councils dedicated to an inclusive cultureHealth & Well-being -Medical Insurance, Active Sports & Social Clubs (lunchtime and after-work groups), Employee Assistance Program Recommended Skills Analytical Business Efficiency Communication Coordinating Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
Has day-to-day management responsibilities for a small team.
Responsible for the assignment of work to the Loan Ops team which services mortgage loans, commercial loans for clients across Northern Trust.
Responsible for exception/ escalation management received via workflows and other sources.
Carries out complex activities with significant financial, client, and/or internal business impact.
Able to facilitate discussions and reach decisions.
Conducts performance management and career development processes.
Major Responsibilities oResponsible for providing day to day assistance to Loan Ops team with regard to training and problem solvingoBriefs staff on a regular basis on issues relating to the work carried out by the teamoProvides technical input to systems enhancements and manages systems testingoEnsures business continuity plans for the team are reviewed and ready to implement oResponsible for exception/escalation management received via workflows and other sources oSupports the team manager in ensuring operational efficiencyoCarries out complex activities with significant financial, client, and/or internal business impactoMay have direct interaction with committees and/or Senior ManagementoMore technically sound in area of expertise and has broader knowledge of other areasoAble to facilitate discussions and reach decisionsoOrganizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the workoConducts performance management and career development processes, and staffing and disciplinary actionsProvides input and support to budget management process.
QualificationsoA College or University degree and/or some relevant work experience is preferred.
oRelated Industry qualification (e.
g.
ACCA) / or studying towards, is preferred Excellent oral and written communication skills are requiredoKnowledge of the banking industry and related procedures is requiredoAnalytical and problem solving skills are required Facilitation, negotiation and influencing skills are requiredoWorking experience and knowledge of risk management and mitigation is requiredoLeadership and organizational skills are needed to prioritize assignments and provide feedback to staff.
Work with us:
We work hard to create an inclusive environment where every individual feels respected and empowered to play a critical role in our success.
But we also believe balance isn't just important - it's essential.
That's why we offer a robust set of benefits that allow for both a compelling career and a fulfilling life:
Financial - Life Insurance, Disability Plans, Pension/Gratuity, Annual Pay ReviewWork-Life Balance - Flexible Work Options, Incremental Annual Leave, Paid Community Volunteer DaysProfessional Development - Career Paths, Educational Assistance, Recognition Program, NT University, and employee-led Business Resource Councils dedicated to an inclusive cultureHealth & Well-being -Medical Insurance, Active Sports & Social Clubs (lunchtime and after-work groups), Employee Assistance Program Recommended Skills Analytical Business Efficiency Communication Coordinating Finance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
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