Transactions Specialist IV Team Lead
As a Transactions Specialist IV in Receivables Operations you will oversee the workflow for a Data Entry team.
This role is ideal for a highly motivated individual with leadership capabilities and proven ability to successfully lead in a fast-paced, dynamic and challenging environment; develop and execute on key initiatives; problem solve and manage risk; as well as have strong interpersonal and communication skills.
The Team Leader will be responsible for overseeing and coordinating the day to day of workflow.
Job
Responsibilities:
Ensuring workload is completed as outlined in departmental procedures and policies Understanding portfolio and tools used to support client processing requirements Providing training to new and existing employees Interfacing with other operations departments to research and resolve inquiries Making routine decisions and determining proper courses of action within the limits of standard policies and procedures Participating in evaluations, coaching, and counseling sessions of front line associates Participating on projects aimed at enhancing the customer experience as identified through escalation matters Required qualifications, skills and capabilities:
Remittance Processing experience with proven ability to effectively lead a team preferred Ability to analyze and comprehend client's standard operating procedures and instructions Production environment focus around meeting deadlines and quotas Keen sense of quality control and practices Proven ability to lead in a production/operations environment Strong written and verbal communication skills Functional experience with MS Office, including Word, Excel, Access, and PowerPoint Work Schedule:
1:
30pm to 10:
00 pm Mon - FriShift Differential:
10%This position may require you to work non-traditional hours and/or additional hours as business needs arise.
Work schedule might be subject to change.
A Government Security Clearance may be required for this position.
This includes, but is not limited to:
Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.
S.
Legal Permanent Residence up to 7 years #J-18808-Ljbffr Recommended Skills Communication Customer Experience Data Entry Leadership Ms Access Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
This role is ideal for a highly motivated individual with leadership capabilities and proven ability to successfully lead in a fast-paced, dynamic and challenging environment; develop and execute on key initiatives; problem solve and manage risk; as well as have strong interpersonal and communication skills.
The Team Leader will be responsible for overseeing and coordinating the day to day of workflow.
Job
Responsibilities:
Ensuring workload is completed as outlined in departmental procedures and policies Understanding portfolio and tools used to support client processing requirements Providing training to new and existing employees Interfacing with other operations departments to research and resolve inquiries Making routine decisions and determining proper courses of action within the limits of standard policies and procedures Participating in evaluations, coaching, and counseling sessions of front line associates Participating on projects aimed at enhancing the customer experience as identified through escalation matters Required qualifications, skills and capabilities:
Remittance Processing experience with proven ability to effectively lead a team preferred Ability to analyze and comprehend client's standard operating procedures and instructions Production environment focus around meeting deadlines and quotas Keen sense of quality control and practices Proven ability to lead in a production/operations environment Strong written and verbal communication skills Functional experience with MS Office, including Word, Excel, Access, and PowerPoint Work Schedule:
1:
30pm to 10:
00 pm Mon - FriShift Differential:
10%This position may require you to work non-traditional hours and/or additional hours as business needs arise.
Work schedule might be subject to change.
A Government Security Clearance may be required for this position.
This includes, but is not limited to:
Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.
S.
Legal Permanent Residence up to 7 years #J-18808-Ljbffr Recommended Skills Communication Customer Experience Data Entry Leadership Ms Access Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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