Director, Customer Service
Position Purpose:
Direct and oversee the planning, development, and operation of assigned customer service function(s) and aid in formulating and administering organizational policies and procedures
Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectives
Assist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologies
Develop and implement performance standards for customer service function(s) and audit outcomes
Prepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriate
Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
Establish and implement best practices and standard operating procedures
Manage relationships with key vendors and/or internal and external constituencies in support of the Company's strategic goals and objectives
Education/
Experience: Bachelor's degree in Healthcare, Business, related field or equivalent experience. 7 years of diverse planning and management experience, preferably in a healthcare or insurance environment. Knowledge of applicable technologies, laws, regulations and industry practices.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Direct and oversee the planning, development, and operation of assigned customer service function(s) and aid in formulating and administering organizational policies and procedures
Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectives
Assist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologies
Develop and implement performance standards for customer service function(s) and audit outcomes
Prepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriate
Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
Establish and implement best practices and standard operating procedures
Manage relationships with key vendors and/or internal and external constituencies in support of the Company's strategic goals and objectives
Education/
Experience: Bachelor's degree in Healthcare, Business, related field or equivalent experience. 7 years of diverse planning and management experience, preferably in a healthcare or insurance environment. Knowledge of applicable technologies, laws, regulations and industry practices.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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