Selling Partner Support Associate
Overview:
Selling Partner Support Associate at AMAZONAmazon.
com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.
com continues to grow and evolve as a world-class e-commerce platform.
The Selling Partner team acts as the primary interface between Amazon and our business partners.
We obsess over providing world class support to Merchants selling on the Amazon platform.
We strive to predict the Selling Partner's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description:
Seller Support AssociateLOCATION:
Tempe, AZLANGUAGE REQUIREMENTS:
EnglishSHIFT REQUIREMENTS:
Sun-SatThe Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to merchants and vendors selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon vendors and merchants including the appropriate escalation of Seller issues.
Builds Platform and business knowledge to better serve sellers and vendors Demonstrates ownership of every seller interaction to achieve successful first time resolution on all contacts Works with multiple technology applications and features to resolve seller contacts Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve seller issues and questions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Selling Partner Support Associate at AMAZONAmazon.
com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.
com continues to grow and evolve as a world-class e-commerce platform.
The Selling Partner team acts as the primary interface between Amazon and our business partners.
We obsess over providing world class support to Merchants selling on the Amazon platform.
We strive to predict the Selling Partner's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description:
Seller Support AssociateLOCATION:
Tempe, AZLANGUAGE REQUIREMENTS:
EnglishSHIFT REQUIREMENTS:
Sun-SatThe Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to merchants and vendors selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon vendors and merchants including the appropriate escalation of Seller issues.
Builds Platform and business knowledge to better serve sellers and vendors Demonstrates ownership of every seller interaction to achieve successful first time resolution on all contacts Works with multiple technology applications and features to resolve seller contacts Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve seller issues and questions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
