Fraud Analyst I at MUFG Tempe, AZ 85285
Are you passionate about creating an exceptional client experience?Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world.
At Union Bank, we care about the details that matter most to our clients.
We have our clients' best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions.
We're part of 180,000 colleagues around the globe striving to be the world's most trusted financial group.
Trust starts with a culture of putting people first and empowering you to achieve your potential.
Join Union Bank, where being inspired is expected and creating results is rewarded.
We're looking for a Fraud Analyst to review new and existing customer accounts for deposit and returned item risk.
You will examine new accounts for fraudulent/erroneous information, evaluate potential loss situations and decide on an action to take.
In addition, you will assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Job
Summary:
Responsibilities include monitoring and investigating suspicious activity on new and existing customer ATM/Debit cards using the latest fraud detection tools.
Analyze account transactions to determine if fraudulent activity is present.
Determine action to be taken based on predefined procedures; limit potential loss exposure by blocking usage of cards or escalating to management for review; ability to work in call center environment, conduct outbound calls to customers, identify wealth customers and handle accordingly.
Handle inbound calls from internal and external customers.
Process requests from external sources.
Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Major
Responsibilities:
65% Analyze account transactions to figure out if fraudulent activity is present.
Investigate and evaluate fraud by contacting account holders.
Limit potential loss exposure by placing holds or card status to limit funds availability.
Carryout efforts for prevention and recovery.
10%Understand, record, and update case detail reports for all alerts received.
Prepare suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
10% Interpret case management system in order to assist with customer questions and resolve cases.
10% Talk to internal and external customers in an inbound/outbound call center.
Respond to inquiries received from branch/department personnel, customers, and merchants.
5% Maintain working knowledge of all fraud-related applications and products.
Raise fraud trends to supervisors.
Qualifications:
The right candidate will have:
Typically requires 1
years of direct experience in fraud detection.
High School diploma required.
Excellent verbal and written communication skills, ability to diffuse customer frustration, strong analytical, problem solving, and decision-making skills.
Must be extremely organized, detail-oriented and a team player with the ability to handle multiple tasks efficiently.
Must be self-motivated and amenable to change.
Call center experience recommended to be successful in this role and preferred.
Prior experience in banking and fraud prevention environment a plus.
Domestic operations experience, working knowledge of Banking operating policies, procedures and compliance regulations.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment.
Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions.
Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made.
Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Union Bank, we care about the details that matter most to our clients.
We have our clients' best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions.
We're part of 180,000 colleagues around the globe striving to be the world's most trusted financial group.
Trust starts with a culture of putting people first and empowering you to achieve your potential.
Join Union Bank, where being inspired is expected and creating results is rewarded.
We're looking for a Fraud Analyst to review new and existing customer accounts for deposit and returned item risk.
You will examine new accounts for fraudulent/erroneous information, evaluate potential loss situations and decide on an action to take.
In addition, you will assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Job
Summary:
Responsibilities include monitoring and investigating suspicious activity on new and existing customer ATM/Debit cards using the latest fraud detection tools.
Analyze account transactions to determine if fraudulent activity is present.
Determine action to be taken based on predefined procedures; limit potential loss exposure by blocking usage of cards or escalating to management for review; ability to work in call center environment, conduct outbound calls to customers, identify wealth customers and handle accordingly.
Handle inbound calls from internal and external customers.
Process requests from external sources.
Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Major
Responsibilities:
65% Analyze account transactions to figure out if fraudulent activity is present.
Investigate and evaluate fraud by contacting account holders.
Limit potential loss exposure by placing holds or card status to limit funds availability.
Carryout efforts for prevention and recovery.
10%Understand, record, and update case detail reports for all alerts received.
Prepare suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
10% Interpret case management system in order to assist with customer questions and resolve cases.
10% Talk to internal and external customers in an inbound/outbound call center.
Respond to inquiries received from branch/department personnel, customers, and merchants.
5% Maintain working knowledge of all fraud-related applications and products.
Raise fraud trends to supervisors.
Qualifications:
The right candidate will have:
Typically requires 1
years of direct experience in fraud detection.
High School diploma required.
Excellent verbal and written communication skills, ability to diffuse customer frustration, strong analytical, problem solving, and decision-making skills.
Must be extremely organized, detail-oriented and a team player with the ability to handle multiple tasks efficiently.
Must be self-motivated and amenable to change.
Call center experience recommended to be successful in this role and preferred.
Prior experience in banking and fraud prevention environment a plus.
Domestic operations experience, working knowledge of Banking operating policies, procedures and compliance regulations.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment.
Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions.
Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made.
Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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