Incident Manager II
Amazon is looking for a IT Engineer to join the Global OpsTechIT Incident Response Team (IRT).
We are looking for a passionate, hard-working, and talented Call Leader who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team.
As a member of IRT you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level.
You'll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness.
On a typical day, the employee will lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills.
The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.
Your peers will be system and software support engineers working to ensure Fulfillment Center systems are healthy and available to meet customer demands.
In this role you will have the opportunity to participate in solutions to business problems that are truly unique to Amazon.
This is team is a global team, so strong communication skills are a must.
We value attention to detail, customer obsession, and desire to always find and remove customer issues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for a passionate, hard-working, and talented Call Leader who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team.
As a member of IRT you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level.
You'll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness.
On a typical day, the employee will lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills.
The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.
Your peers will be system and software support engineers working to ensure Fulfillment Center systems are healthy and available to meet customer demands.
In this role you will have the opportunity to participate in solutions to business problems that are truly unique to Amazon.
This is team is a global team, so strong communication skills are a must.
We value attention to detail, customer obsession, and desire to always find and remove customer issues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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