Manager, Communities
The Selling Partner Communities organization builds lasting connections with, and helps drive the success of our Selling Partners.
We achieve this by:
(1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners' perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon's stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
We are looking for a seasoned and inspirational leader to build and lead the community engagement organization, which will be the face and voice of Amazon to Selling Partners through internal tools, such as our Seller Forums, as well as external channels such as social media.
.
The successful candidate has high judgement, thrives in an ambiguous environment and is at their best when they're building, developing and managing high-performing teams.
The role's key responsibilities include:
Working backwards from Selling Partner needs to develop and implement a proactive engagement model with Selling Partner and modelling high-judgement decision-making Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale Understanding the voice of the Selling Partners and collaborates with internal teams to surface issues, data and anecdotes to drive improvements on their behalf Delivering quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.
Building, engaging and retaining a diverse team of Community Managers, and developing a culture of customer obsession where team members are inspired to go above and beyond to provide a better experience to Selling Partners.
Promoting a sense of community and inclusion across diverse team members, stakeholders and Selling Partners.
Estimated Salary: $20 to $28 per hour based on qualifications.
We achieve this by:
(1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners' perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon's stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.
We are looking for a seasoned and inspirational leader to build and lead the community engagement organization, which will be the face and voice of Amazon to Selling Partners through internal tools, such as our Seller Forums, as well as external channels such as social media.
.
The successful candidate has high judgement, thrives in an ambiguous environment and is at their best when they're building, developing and managing high-performing teams.
The role's key responsibilities include:
Working backwards from Selling Partner needs to develop and implement a proactive engagement model with Selling Partner and modelling high-judgement decision-making Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale Understanding the voice of the Selling Partners and collaborates with internal teams to surface issues, data and anecdotes to drive improvements on their behalf Delivering quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.
Building, engaging and retaining a diverse team of Community Managers, and developing a culture of customer obsession where team members are inspired to go above and beyond to provide a better experience to Selling Partners.
Promoting a sense of community and inclusion across diverse team members, stakeholders and Selling Partners.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
